01Who these terms cover
These terms describe the agreement for using clubdojo.app and its supporting services. “ClubDojo”, “we” and “us” refer to the service operator, whose final legal identity and postal address will be published before these terms take effect. The prelaunch notice governs the status of this edition.
Once an effective version is published, we will ask you to accept it before using the account features it covers. If you act for a club, you must have authority to do so and accept the Club Agreement for that club. The Acceptable Use Policy and Refund Policy form part of these terms. The Privacy Policy explains our information practices; acknowledging it is not permission for unrelated uses of your information.
02Accounts are for adults
You must be at least 18, have reached the age of majority where you live, and be legally able to enter an agreement to hold an account. Provide accurate information, protect your credentials and tell us if you believe your account has been misused. Passkeys and two-factor authentication are available in account settings. Do not share an account.
A family membership shares billing and membership coverage among eligible adults with separate accounts. It is not a parent-managed child profile or a guardian-consent system. Do not create accounts or identifiable participant profiles for children, or intentionally upload children’s personal information. Clubs may describe junior activities in general terms and must manage junior records and permissions outside ClubDojo.
03The service and independent clubs
ClubDojo provides software for memberships, activities, bookable resources, reservations, socials, programs, competitions, posts and club operations. It is in early access; features may change. We will describe material changes affecting a paid service and any resulting choices before they apply, except where an urgent security or legal response requires immediate action.
Each club operates independently. The club supplies its facilities and activities, sets its prices and participation rules, and is responsible for its personnel, safety, permissions and member-facing obligations. ClubDojo does not operate the facility, supervise play, provide insurance, or supply an injury waiver. A booking or membership is not an assurance of safety or suitability for you. Contact the club about its offering and contact local emergency services for an emergency.
Your purchase from a club is an agreement with that club. This allocation does not remove responsibilities that applicable law places on ClubDojo or rights that cannot be waived.
04ClubDojo subscriptions and renewal
Clubs choose a Starter, Growth or Pro plan, billed monthly or annually through Polar. The selected checkout states the price, currency, taxes, billing interval and first charge. Paid subscriptions renew automatically for successive periods at the disclosed price until canceled. By completing a recurring checkout, the payer authorizes those charges under the terms shown there. A change requiring new authorization will not be treated as authorized by this paragraph alone.
A new club receives a 30-day ClubDojo trial. It starts when the first ordinary member joins or the first membership plan activates for a participant, including an owner or admin, whichever occurs first. Creating and setting up the club does not start it. If a new club subscribes before either event, its provider trial starts at checkout completion. Choosing a paid plan during an existing trial preserves the remaining time; rounding to a whole provider day can extend it slightly. The checkout shows the first billing date. A previously paid club does not receive a new-club trial by resubscribing. Without a completed paid subscription checkout, expiry of the ClubDojo trial does not itself authorize a card charge.
Polar handles subscription payment and applicable transaction taxes as merchant of record under its checkout terms. Its payment and privacy terms apply to its services. ClubDojo remains responsible for the software and its own refund promise. Current plans and limits appear on our pricing page; the checkout amount controls the purchase. Discount duration and subsequent pricing must be shown when a discount is offered.
The payer can manage payment details, invoices, available plan changes and cancellation through Settings → Billing → Manage subscription. Other club administrators may need the payer’s help to open that portal. Contact [email protected] if the payer is unavailable or the portal cannot be used. Review the provider’s charge and proration summary before confirming a plan or billing-frequency change.
Ordinary cancellation stops the next renewal and keeps access through the paid period. It is separate from a refund request. If a payment fails, the provider may retry it; cancellation does not automatically erase an existing unpaid invoice. If a trial or paid subscription ends, club management features can be restricted. Canceling the software subscription does not automatically cancel members’ separate subscriptions to their club.
Our Refund Policy covers the 30-day guarantee after a club’s first paid subscription charge. Cancellation alone does not delete club records or promise permanent storage; see retention and deletion.
05Payments, debts and credit with a club
A club may offer activities and memberships for free, collect online through its Stripe account, or arrange payment outside ClubDojo and record receipt by hand. Online member charges are direct charges on the club’s connected Stripe account. The club is the seller, receives the funds and bears its processing fees. ClubDojo adds no platform fee and does not hold these funds.
For hand-collected payments, the club supplies its destination and instructions. ClubDojo records the amount owed and the club’s confirmation of receipt; it cannot verify a bank transfer, cash payment or payment reported by a member. Joining or booking can create a payment obligation before the club receives money. Pay only using the club’s verified instructions and contact it about an incorrect balance.
Recurring online memberships renew and charge according to their checkout terms until canceled. Recurring hand-collected memberships generate dues for each period; they do not authorize ClubDojo to debit an outside account. The club must show the price, renewal or dues interval, participation period, cancellation method and applicable refund terms before you commit.
Eligible cancellations of hand-collected payments can create credit owed by that club. Credit is an accounting record with a particular club in a particular currency, not money held by ClubDojo. See the credit rules and repayment requests. Neither club policy nor these terms removes a refund right provided by applicable law.
06Canceling, leaving and deleting are different
Use the membership cancellation action to stop future renewals or future hand-collected dues. A paid membership normally remains usable through its paid period. Unpaid dues or an outstanding invoice may still be collectible. Complimentary or unpaid access may end immediately; the confirmation explains the result.
Leaving a club, being removed from it, or deleting an account can end access immediately. If you pay for a family membership, the other covered accounts can lose that coverage too. Those actions do not automatically refund membership fees. Future reservations and registrations are handled under their applicable cancellation rules. Resolve refunds, owed dues and credit with the club before account deletion.
07Content and permission to operate the service
You retain the rights you have in your content. You give ClubDojo a nonexclusive permission to host, copy, store, process, format, transmit and display it only to operate, secure and support the service in accordance with your and your club’s settings and lawful instructions. This includes image normalization, backups, notifications and necessary processing by service providers under appropriate obligations. It does not give us ownership or permission to use private member content in advertising.
You must have the rights and permissions needed for content and personal information you provide, including photos of others. Do not include sensitive information the service does not need. The permission lasts while the content is used for the service and for limited retained copies and records described in the Privacy Policy. Content provided for a club’s continuing records may remain under the club’s control after your account closes.
Report infringement or other content concerns through our content reporting procedure. We can restrict or remove content for a legal requirement or a violation of these terms or the Acceptable Use Policy. We do not promise to inspect every item in advance.
08Service limits, suspension and closure
Use the service only as permitted by these terms. ClubDojo and its licensors retain rights in the software and branding. Do not copy or exploit the service except as permitted by us or applicable law. We may investigate abuse, restrict a feature, suspend an account or end access for a material violation, fraud, security risk or legal requirement. Where appropriate we will explain the action and provide a way to contact support; an urgent risk may require action first.
You can stop using the service at any time, but must separately cancel subscriptions to stop renewal. We will coordinate outstanding payments and privacy obligations when access ends. A suspension does not automatically forfeit a refund or other right you have under applicable law.
We work to provide a useful, secure service, but do not guarantee uninterrupted availability, error-free results or compatibility with every device. Provider outages and club decisions can affect access. No guaranteed response time, uptime or certification is offered unless separately agreed in writing. Nothing here excludes a non-waivable warranty, statutory remedy or responsibility for conduct that applicable law does not allow us to disclaim.
09Changes, questions and disputes
We will identify each edition by its version and effective date and retain the text of versions accepted by users. Material changes will be brought to affected account holders’ attention before they take effect, with renewed acceptance where needed. This preview will require a new effective version and fresh acceptance before commercial launch.
Contact [email protected] about a service dispute so we can try to resolve it. You retain applicable rights to contact regulators, dispute a charge or seek a court remedy. This preview does not impose arbitration, a class-action waiver, an exclusive court, a choice of law or a contractual damages cap. Any proposed launch provisions on those subjects require review and clear presentation in the effective agreement; the planned place of company formation does not decide your statutory rights.
A separately signed agreement controls where it expressly changes these terms. If a provision cannot lawfully apply, the remaining provisions continue to the extent permitted by law. A delay in enforcing a provision does not by itself waive it. Neither party may use an assignment or change of operator to diminish mandatory privacy or consumer rights.