01The two payment flows
Two kinds of payments run through ClubDojo, handled by different providers — so who refunds what depends on which payment you mean:
- Your club pays ClubDojo — the club's Starter, Growth, or Pro subscription, billed through Polar. This is the payment ClubDojo itself can refund.
- Members pay their club — when a club charges, dues, resource reservations, and social, program, or competition registrations are paid via Stripe directly to the club's own Stripe account. ClubDojo never holds these funds, so refunds for them come from the club.
ClubDojo never stores card data. Polar handles subscription billing; Stripe handles member-to-club payments.
02ClubDojo subscription refunds
- Applies to
- ClubDojo subscriptions (Starter, Growth, Pro — monthly or annual)
- Window
- Your first 30 days
- What's refunded
- Your most recent monthly or annual charge
- How
- Contact us and we'll process it through Polar
If you're unhappy in your first 30 days, contact us and we'll refund your most recent monthly or annual charge.
Refunds are returned to the original payment method through Polar, our billing provider; how quickly the money appears depends on your bank or card issuer. New clubs also get a 30-day free trial before any charge — starting when the club's first member joins, not at creation — so you can evaluate ClubDojo before paying at all.
Outside that window, you can cancel at any time through the billing portal in settings: your subscription runs to the end of the period you already paid for, no further charges are made, and your club's data is not deleted.
To request a refund: [email protected].
03Payments you make to your club
Charged membership dues, resource reservations, and social, program, or competition registrations are paid to your club, not to ClubDojo. The club is the merchant of record: the money settles directly into the club's Stripe account, and ClubDojo is never in the money path.
- Whether and when to refund these payments is your club's decision, under its own policies — start by contacting your club's admins.
- Clubs can issue refunds directly in ClubDojo for one-time membership purchases, resource reservations, and social, program, and box league registrations. Refunds of recurring membership dues are issued by the club from its Stripe dashboard. Either way the refund is returned to your original payment method.
- Canceling a recurring club membership stops future charges; access lasts through the period already paid.
04Disputed charges
If you believe a charge is wrong: for a ClubDojo subscription charge, contact us; for a charge from your club, contact the club's admins first — most issues are fastest to resolve there. You always retain whatever dispute rights your card issuer provides.
05Questions
This policy is part of our Terms of Service. Questions about it: [email protected].