01Everyone follows these rules
These rules apply to owners, admins, members and clubs and form part of the Terms of Service. Club representatives also follow the Club Agreement. Use ClubDojo lawfully and for legitimate club activities.
02People, accounts and content
- No harassment, threats, hateful conduct, impersonation, exploitation or sharing someone’s private information to target them.
- Only upload content and personal information you have the right and necessary permission to share. Do not upload sexually explicit or gratuitously violent material, illegal content, malware, or material that infringes another person’s rights.
- Accounts are for people who are at least 18 and have reached the age of majority where they live. Do not share accounts, create child accounts or profiles, or intentionally upload children’s personal information. General descriptions of junior activities are allowed; junior records and permissions must be managed outside ClubDojo.
- Do not put card numbers, authentication secrets, government identity documents, medical records or other unnecessary sensitive information in posts, payment notes or support messages.
03Bookings and fair play
Clubs set booking windows, durations, held-booking caps and play quotas. These apply to personal reservations by admins and owners too.
- Book a resource for your own participation. Do not hold slots for others to bypass their limits or use additional accounts to obtain extra access.
- Use club schedules and blocks for genuine club operations, such as maintenance and organized activities. Do not use admin tools to evade personal booking limits.
- Cancel when you cannot attend, subject to the disclosed cancellation rules. Do not manipulate registrations, waitlists, results, refunds or credit records.
04Club email is for operational messages
ClubDojo’s club email tools are limited to necessary operational communications about an existing membership, booking, registration or requested invitation. Examples include a changed start time, a cancellation, a safety notice or an existing account balance.
Do not use these tools for advertising, promotional newsletters, fundraising, recruitment, offers for new paid activities, or third-party promotions, even when related to your club. Use a separate service with appropriate consent, sender identification and unsubscribe controls for those messages. A person’s club membership is not blanket marketing consent.
Send only to the people for whom the message is relevant. Invitations must be requested or otherwise lawfully permitted; do not upload purchased or harvested address lists. Identify the club truthfully, provide a useful reply contact and respect applicable communication restrictions. Calling a message “operational” does not make it exempt from law.
05Member information
Use member information only for the club responsibilities that justify your access. Respect contact-sharing choices and the limits of your admin role. Do not sell, harvest, publish, or repurpose roster information for unrelated activities.
Obtain appropriate notices and permissions before submitting another person’s information or photo. Share only the minimum needed, with an appropriate audience. Do not treat a copied media URL or invitation token as public information; someone who has a link may be able to access what it reveals. Report an exposure or misuse to support.
06Accurate payments and balances
- No fraudulent charges, card testing, fabricated receipts, false payment reports or charges the payer did not authorize.
- Accurately disclose an offering’s price, renewal or dues interval, included access and cancellation terms before commitment. Honor those terms and applicable refund rights.
- Verify hand-collected receipts before marking them paid. Record refunds, credit and outside repayments accurately; do not use access to erase a club’s debt to a member.
- Do not bypass checkout, provisioning or payment controls. Do not use ClubDojo to transmit money for unrelated goods or services.
07Service security
Do not access accounts or data without authorization, bypass access controls, scrape private information, test stolen credentials, distribute malware or disrupt the service with automated traffic. Security research involving the live service requires prior written authorization; report a suspected vulnerability without accessing or disclosing other people’s data.
Send a security report to [email protected] with enough detail to reproduce the issue safely. Do not include another person’s secrets or full sensitive records.
08Reports and enforcement
We can remove content, restrict features, suspend an account or end a club’s access for violations. We consider the nature, impact and recurrence of the conduct. Where appropriate we explain the decision and let you respond; urgent risks may require immediate action. We may preserve limited evidence to investigate and meet legal duties.
Report concerns or request review at [email protected]. Copyright complaints have a separate reporting procedure. For an immediate safety emergency, contact the relevant emergency service.