01Status of this edition
Version 2026-09-29-preview is a prelaunch preview. ClubDojo’s operating company has not yet been formed, and these pages are not yet an effective contract. A recorded preview acknowledgment confirms which edition was shown; it does not replace acceptance of the final agreement.
Before commercial launch, ClubDojo must publish the formed operator’s legal name and postal contact, approve the US and Canadian legal terms, verify actual provider locations and agreements, establish the retention and privacy-response arrangements, and confirm the purchase and cancellation behavior described here. Canadian provincial requirements, including any applicable language requirements, must be addressed for the markets served.
The final release will have an identified effective date and a new version requiring fresh acceptance. This preview does not choose a governing state merely because an LLC is planned there, certify compliance in every jurisdiction, or claim a registered copyright agent.
02Policies and agreements
- Privacy policy — Information, audiences, retention and your choices.
- Terms of service — Accounts, subscriptions, content and the service.
- Refund policy — ClubDojo refunds, club refunds and hand-collected payments.
- Acceptable use policy — Fair play, responsible content and operational email.
- Club agreement — Club authority, member obligations, payments and exit.
- Data processing addendum — Processing instructions, safeguards and provider review.
- Cookies and browser storage — Storage purposes, lifetimes and controls.
- Copyright and content reports — Copyright notices, responses and content concerns.
03The planned launch model
Accounts are for people who are at least 18 and have reached the age of majority where they live. Family membership is shared billing for separate eligible adult accounts. Junior profiles and guardian-consent workflows are not offered.
Clubs are independent operators and sellers. Online payments to a club, hand-collected money and club credit are different from the club’s own software subscription. Club email is limited to operational communications; promotional use needs a separate compliant system.
The software-subscription refund guarantee starts at the club’s first paid charge, after any trial. Account closure, stopping renewal and a refund request are separate actions, and some legitimate financial or club records can remain after an account closes.
04Contact and prior versions
For support, privacy requests, billing questions and content concerns, email [email protected]. Include the relevant club or account reference, but no passwords or full card details. A club’s own activity and membership decisions should be raised with its administrators.
We retain the text of editions shown for acknowledgment or acceptance. Contact support for the edition associated with your record. Material changes will identify the new version and the choices that apply; this page’s revision date is not a substitute for an effective date.